FAQ
Shipping Information
How soon are items shipped out after I order?
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Most of our items are made-to-order, so we usually take 10-14 days to craft your order. There will be times when I may have stock available, so it will be sent out the very next day. These instances are rare, so please stick to the 2 weeks!
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SHIPPING DURING SUMMER TIME
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We are located in FL, where temps are in the 90s+ on a daily basis. In order to minimize issues we will only ship orders Monday - Wednesday from June until the end of August. This is to avoid orders being stuck in trucks, melting, over the weekend.
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WILL SHIPPING IN HOT WEATHER AFFECT MY CANDLES?
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Soy wax is a very soft wax and will start to melt if exposed to hot temperatures for long periods of time. Please be aware that your candles can be affected by severe exposure to hot temperatures of 80 degrees or higher for long periods of time. Unfortunately, mail trucks are not air conditioned. However, to minimize the risks associated with shipping in hot weather, we have taken the precautions of shipping ONLY M-W. Cross country deliveries or any deliveries that require more than two days in transit are a bit riskier, so please keep this in mind when purchasing candles in the summer months. Even though orders are insured, USPS and UPS will not reimburse for melted candles so we cannot be held liable for melted candles. Please order at your own risk or choose expedited delivery services.
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How long does it take for my items to arrive once they've been shipped?
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Items should be at your door within 2-5 business days from the time they leave our shop for US customers, and 5-15 days for all international orders. Please note that sometimes we may create a label but it may not be picked up for a few days. You will receive tracking information as soon as it has shipped, and you will be able to check its progress. We do offer priority shipping, if needed quickly. Please note that the quicker shipping does NOT mean quicker processing time, it is solely the transit time once it has left our hands.
*Some exceptions may apply with holidays, long weekends, etc.
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Can you combine shipping for multiple orders?
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If the orders are made within 24 hours of each other, you can e-mail us to request we combine them. If we do not receive a request, we will send them separately. Most times we won't even notice they are going to the same address. However, please understand that we craft orders as we receive them and sometimes we cannot guarantee it.
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Do you do local pick up?
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Absolutely! We are located in Melbourne, FL and if you are local to us, you can request to pick up your order. Please reach out to me before you place your order to confirm we can do local pick up at the time, and for a special code to remove the shipping.
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Do you ship internationally?
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We do! Before placing your order we recommend reaching out to us so that we can quote the shipping for you. Even though we are charging a flat fee for it, the prices fluctuate too much and we want to make sure we are giving you the correct information. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Nightshade Co is not responsible for these charges if they are applied and are your responsibility as the customer.
Discount Codes
At this time we do offer discount codes, which can be from our reps, from our shop, or sales. Please note that these discounts do NOT apply to Officially Licensed lines. Discount codes work for all other lines.
Custom Candles
We would love to work on a custom candle for you!
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At the time being we are not accepting candles smaller than our 8oz, unless you are looking to order multiple of the smaller sizes. If you'd be interested in placing an order of 5 or more, please email us directly.
Wholesale Orders
If you are an author or business that would like to collaborate with us and possibly place a bulk order, please contact us via email at info@nightshadecandles.com, or place an order by clicking the button below. Please note that our minimum order is 40 candles.
Returns
Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@nightshadecandles.com. Please note that return shipping is the customers responsibility. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@nightshadecandles.com.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on samples, custom orders, wholesale orders, sale items or gift cards.
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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.